FAQ
ORDERS & RETURNS
This is a gift! Can you exclude pricing and send a gift note with my order?
While we are unable to add gift notes at this time, pricing information is always excluded from order receipts, so your recipient will not see the price.
If you select "gift this item," instead of add to cart, you can send your recipient an e-card, letting them know a gift from you is on the way. This will also send them shipping information so they can track the order.
My tracking information shows "label created" and has not updated. Is my order lost?
So sorry your order has not arrived yet and that the tracking is not showing up to date information. Unfortunately we can't always control if the shipping service hasn't scanned the item. That said, this isn't that unusual and your order is most likely still on the way, but if 12 business days have gone by without an update, email support@evelynhenson.com for assistance.
My tracking information has not updated! Is my order lost?
So sorry your order has not arrived yet and that the tracking is not showing up to date information. This isn't that unusual and your order is most likely still on the way, but if 12 business days have gone by without an update, email support@evelynhenson.com for assistance.
My order shows as delivered but I have not received anything.
This is common so don't worry just yet! If you have not received your order 72 business hours after your tracking shows as delivered, please reach out to support@evelynhenson.com for assistance.
I received part of my order, but not all of it!
Items are sometimes shipped separately and you will receive multiple shipment emails if that's the case. You can check your order status here if you have an account.
Do you offer local pickup?
EH is not able to offer local pickup at this time as most items ship from out of state, but sending virtual hugs as a thank you for your support and interest in purchasing!
Can I change or cancel my order?
We are unable to change or cancel orders once placed because of how they are immediately processed by our system. It is the customer's responsibility to input the correct information when ordering. Thank you for your understanding.
What is your return policy?
You can review the current return policy here. Please note that EH partners with small businesses to sustainably create items to order just for you, and most products are final sale as a result. Thank you for your understanding!
ORIGINAL ART & PRINTS
Can you make a map print of_________?
Thank you for your interest! Due to the overwhelming number of inquiries received, prints cannot be made on a case by case basis.
I'd love a custom ________! Can you help?
Custom work is unavailable for the time being.
Can I purchase a digital file?
Digital files are not available at this time with the exception of a few printable cards available here.
Can I order a custom size?
At this time we are unable to process custom sizes, but please check back for custom size offerings in Fall 2025. We would be happy to do so then :) Linking pricing information on custom sizing here.
What will the art measure after it is framed?
Mats and frames typically measure 1.5 in on each side, which adds about 3 in to each side. If you need specific dimensions or need your order to match a previous purchase, please email support@evelynhenson.com prior to purchasing so we can help.
WALLPAPER
Can wallpaper be printed in a custom color to better match my room?
It depends on the wallpaper, but we are often able and happy to make color edits as needed. There is a 10 yard minimum for all custom orders. Email support@evelynhenson.com for info.
How do I know how many yards to order?
We STRONGLY recommend working with a professional installer to help you determine how many yards you need. However, you can use this tool as an estimate. The tool does not account for waste, and you will likely need to pad your order with an additional 15%. EH is not responsible for incorrect measurements.
How do I install the wallpaper?
Though we recommend hiring a professional, you can reference this wallpaper installation guide for installation.
OTHER QUESTIONS
Do you offer wholesale accounts for retailers?
Wholesale applications are currently closed until Fall 2025. Please check back then to apply.
I'm a designer. Can I set up a trade account?
Trade applications are currently closed until Fall 2025. Please check back then to apply.
Does EH collaborate with brands?
Yes! Email your project idea and budget to evelyn@evelynhenson.com to receive more information. You can view a portfolio of past work here.
Do you work with influencers?
While EH does not currently have a gifting program, you can use LTK links for commissions on anything you share.
What art materials do you work with?
So happy to hear you want to get into art and paint! Though favorite materials are always changing, here's an entire blog post for you here that talks all about favorite paints, brushes, etc.
I want to sell my art. Do you have any advice?
I wrote a blog post here that I hope will be helpful.